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Client Terms & Policies

Refund & Cancellation Policy

Terms governing workshop cancellations, rescheduling policies, and refund eligibility for educational services offered by Dime Staking Handbook.

Last Updated: August 28, 2026

At Dime Staking Handbook Co., Ltd. (“we”, “us”, “our”), we strive to deliver highest-quality technical workshops, private advisory sessions, and infrastructure audits. This Refund & Cancellation Policy outlines the conditions under which cancellations, schedule adjustments, and refunds are processed for our educational services.

1. Scope of Policy

This policy applies specifically to:

  • Scheduled Workshops: Including the 2-day Validator Operations & Node Deployment Workshop and open community cohort sessions.
  • Private Advisory Sessions: Including the Delegation Architecture & Staking Economics Briefing.
  • Technical Security Audits: Including the Validator Key Custody & Operational Security Audit.

2. Workshop Cancellations & Rescheduling

A. Cancellations by the Client (Engineering Teams & Individuals)

  • More than 14 Calendar Days Prior to Workshop Start: Full refund (100% of the paid fee) minus any direct bank wire transfer processing fees, OR one complimentary reschedule to a future scheduled cohort within 6 months.
  • Between 7 and 14 Calendar Days Prior to Workshop Start: 50% refund of the paid fee, OR one complimentary transfer of your registration to an alternate cohort.
  • Fewer than 7 Calendar Days Prior / No-Shows: Fees are non-refundable, as dedicated sandbox server clusters and instructional resources are provisioned in advance. However, full course runbooks and session recordings will be provided.

B. Rescheduling Requests

Clients may request one cohort date change at no additional cost if notice is provided in writing at least 7 calendar days before the scheduled start date.

3. Private 1-on-1 Advisory Sessions

  • Notice of 48+ Hours: If you notify us at least 48 hours prior to your scheduled 1-on-1 briefing, you may reschedule without penalty or request a 100% refund.
  • Notice of Less than 48 Hours: A $50 administrative rescheduling fee applies, or a 75% partial refund if cancelled.
  • Missed Appointments / No-Shows: Non-refundable once the scheduled time has elapsed without prior notification.

4. Technical Security & Custody Audits

  • Before Audit Commences (Prior to Document Transmission): If an audit is cancelled before our engineers have received configuration files and initiated work, a 100% refund is issued.
  • Work Already Started: Once technical inspection of architecture documents or node configurations has commenced, fees become non-refundable to account for dedicated engineering hours.
  • Post-Audit Deliverables: If you believe a delivered audit report does not meet the agreed technical scope, you are entitled to a remediation review at no additional charge within 30 days.

5. Cancellations Initiated by Dime Staking Handbook Co., Ltd.

In the rare event that an emergency or severe infrastructure disruption forces us to cancel a scheduled workshop cohort or briefing, clients will be offered the immediate choice of:

  1. A 100% Full Refund returned to the original payment method.
  2. Priority Placement in the next available training cohort with an additional complimentary 1-hour private Q&A session.

6. Refund Request Procedure & Processing Timelines

To submit a formal cancellation or refund request, please follow these steps:

  1. Email Request: Send an email to contact@hub-axispoint.click with the subject line Refund Request - [Order / Invoice Number].
  2. Details Required: Include your full name, registered email address, date of scheduled service, and reason for the request.
  3. Review Period: Our administration team will review and acknowledge your request within 2 business days.
  4. Processing & Payment Method: Approved refunds will be issued via the original payment method (bank wire transfer or international corporate transfer) within 5 to 7 business days following approval.

7. Contact Information

If you have questions regarding this Refund Policy or wish to discuss an active booking, please contact:

  • Dime Staking Handbook Co., Ltd.
  • Address: Office 6, 64 Sample Road, Pattaya 00000, Thailand
  • Phone: +66 38 000 874
  • Email: contact@hub-axispoint.click